IT support for your employees on a monthly contract
Your team always has someone to turn to.
We help with computers, software, access and everyday IT questions. One team of specialists, a shared support channel and a clear scope of work in the contract.
- One support channel
- A team, not one person
- Clear responsibility
Sound familiar?
We start with what gets in your team’s way most often and agree what to fix first.
What we take care of
Pick an area and see what your team can come to us with.
Computers and laptops
When a work device gets in the way of normal tasks, we find the cause and explain what to do about it.
- We look into slowness, errors and freezes.
- We set up the workstation and the connections it needs.
- We tell you honestly whether settings are enough or a repair or upgrade is needed.
The employee gets back to work, and you know the state of your hardware.
Work software
The employee describes the problem in their own words. The engineer works out the technical details.
- We help launch and configure approved software.
- We sort out errors and sign-in problems.
- If the software vendor is needed, we write up the issue for them and agree the next step.
Nobody spends hours searching the internet for a fix.
Printers and scanners
A contract needs printing, a document needs scanning. We help with everyday office equipment.
- We check the connection, drivers and print queue.
- We set up scanning to a folder or to email.
- We tell a settings problem apart from a physical repair.
Office equipment doesn’t hold up your paperwork.
Accounts and access
Everyone has access only to what they need for work. Changes are made at the request of the responsible person.
- We help with sign-in and safe access recovery.
- We set up email, folders and permissions on an approved request.
- We maintain Active Directory and group policies, if you use them.
Access is controlled by the company, not kept in one person’s head.
Joiners and leavers
We prepare the workstation in advance, based on an agreed list and date. When someone leaves, we remove their access.
- We confirm the software, hardware and access needed.
- We prepare the account, email and laptop for day one.
- When someone leaves, we remove access and keep work files as agreed.
New colleagues work from day one, former ones have no access.
Inventory and documentation
We record what the company has and who has access to what. The documentation belongs to your company.
- We keep a list of computers, laptops and licences.
- We record changes: what was set up and who was given access.
- We remind you when hardware or a licence needs renewing.
You know what the company has, and IT doesn’t depend on one person.
Devices, software and tasks in scope are listed in the contract. Hardware, licences and work outside the agreed scope are agreed separately.
From request to result
Four typical examples of what happens after an employee asks for help.
I can’t print the contract
The office printer won’t print, and the document has to go out today.
- Request received in the shared channel
- Connection and print queue checked
- Settings fixed, the employee checked printing
- Cause recorded so it doesn’t happen again
Resolution time depends on the cause. Working hours and response times are set in the contract. The examples are not a promise of a specific time.
How much time do IT hiccups cost?
Small delays add up. Work out the total time for your team.
over 4 weeks
20 × 15 min × 4 ÷ 60
A rough estimate based on your own assumptions. It is not a savings forecast or a guarantee of results.How we onboard your team
Get to know you
We learn about your team and what gets in the way of work most often.
Check
We review workstations and access and set the first priorities.
Agree
We fix the scope, schedule and how extra work gets approved.
Support
We tell employees where to ask for help and start supporting them.
What we work with
- Windows 10/11Workstations
- macOSApple laptops
- Active DirectoryUsers and permissions
- Microsoft 365Email and files
- Google WorkspaceEmail and documents
- WireGuardVPN for employees
We choose tools to fit your infrastructure. Product names belong to their owners.
Frequently asked questions
How do employees ask for help?
Through a shared support channel we agree at the start. They just describe in their own words what isn’t working and how it affects them. The engineer works out the technical details.
What does monthly support include?
An agreed list of workstations, software and tasks. The scope of work, schedule and how extra costs are handled are set in the contract. Not sure where to start? An IT audit shows where things stand.
How quickly do you respond?
Response time depends on how important the request is and is set in the contract. We agree it with each client individually. Once we know the cause, we explain what happens next.
Do you come to the office?
Most tasks are solved remotely. Visits in Kyiv included in your plan and the terms for extra visits are set in the contract.
Can you work alongside our own administrator?
Yes. Your specialist keeps the day-to-day tasks, we take the more complex ones and cover for them when needed. We agree who does what, so employees know whom to ask.
Are repairs and licences included?
The contract defines what is included. If licences, repairs or new hardware are needed, we explain why and agree it before ordering.
What do you do when an employee leaves?
At the request of the responsible person, we remove access to email, folders and services, keep work files as agreed and confirm that everything is done.
Who owns the documentation and access?
Your company. We grant permissions only at the request of the responsible person and record changes in documentation you can get at any time.
Related services
All services →IT audit
We review your current infrastructure, risks and priorities. A report and a plan in 1–2 weeks.
Microsoft 365 and Google Workspace
Business email, users, licences, shared drives, account security and migrations.
Networks and VPN between offices
MikroTik, WireGuard, VPN for staff, firewalls and network segmentation.
How many employees do you have, and what gets in their way most often?
Included in every plan: TakeIT (A), (B) and (I). A plan price covers ongoing support for your IT as a whole, not a single task. Plans and pricing →
We work with companies in Kyiv and across Ukraine. Most work is done remotely; on-site visits in Kyiv are included in our plans.
